Shipping & Returns

Shipping Policy Delivery Times: PicPax offers timely delivery directly to your doorstep, ensuring your medications and nutritional products arrive when you need them. Service Areas: We proudly serve customers across the UAE and GCC region. Shipping Cost: Shipping is free for all our customers, emphasizing our commitment to accessible healthcare. How to Track Your Order After placing an order, you'll receive a tracking number. Use this on our website to see real-time updates on your delivery. Returns Policy Medications: Medications cannot be returned once dispatched due to health and safety regulations. However, if there is an issue with your order, don't hesitate to get in touch with us for assistance. Nutritional Products: Unopened nutritional products can be returned within 30 days of purchase, provided they are in their original packaging. How to Initiate a Return: Contact our customer service team with your order details. We’ll guide you through the return process.